Director of Membership, Sales, and Services

Position:      Director of Membership, Sales, and Services

Reports to:   Senior Vice President, Marketing, Communications, and Sales

Status:        Full-time, Exempt

Date:            March 10, 2023

Salary:         $68,000 to $78,000 plus commissions

Position Scope

The Colorado Springs Chamber & EDC is the largest economic development, chamber of commerce, and business advocacy organization in southern Colorado. We work with industry leaders, educational institutions, military personnel, government, and community agencies and a wide array of community professionals dedicated to developing economic prosperity for our region.

A director leads projects, programs, and people with some supervision and high autonomy. The Director of Membership is responsible for membership sales and value propositions at each level of investment, to grow and cultivate our membership base. The Director of Membership must be a collaborative leader who works closely with colleagues and partners. This leadership position is responsible for ensuring the growth and retention of the Chamber & EDC’s membership base by implementing and maintaining comprehensive and aggressive recruitment, engagement, and service programs resulting in strong, stable relationships.

Essential Duties and Responsibilities

Management

• Provides direction to develop a pipeline to grow membership.
• Ensures value proposition for membership is valid and communicated often. Measures feedback from members and success through measurements.
• Manage and lead the membership team, networking events and professional development activities for members.
• Develop and manage the annual business plan and budget of the Membership department.
• Develop and implement an effective program to engage staff, Board, and volunteers in Membership programs and activities.
• Work closely with the Finance team to ensure invoices for membership, programs, and activities are paid by the due date and accurate records are maintained in the customer relationship management system.
• Contributes to continued organizational success through team development, participation in senior
  leadership team goalsetting and achievements, and monthly Board of Directors discussions.

Member Relationships and Retention

• Cultivate strong relationships with members through effective outreach and engagement by staff, Board, and volunteers.
• Coordinate with Marketing & Communications team to develop collateral and ensure communications with members are relevant and effective.
• Develop and implement process for tracking member prospects, retention and upselling along with event sponsorships. Present monthly to the President and CEO and staff.
• Maintain up-to-date membership metrics and monitor progress toward annual goals by regular, active use of our customer relationship management system.
• Manages and contributes to retention calls made by staff and volunteers.
• Manage affinity programs with a focus on increasing member satisfaction and retention.
• Implement and oversee new member onboarding/orientation process and materials to maximize the value of their membership.

Required Knowledge, Skills, and Abilities

• Demonstrated track record of meeting or exceeding measurable sales goals in a fast-paced environment.
• Able to work well in a team environment.
• Strong sales skills.
• Experience in the use of social media and social networking (e.g., Facebook, Twitter, LinkedIn) and technology (i.e., website) to communicate with or educate members, generate revenue, and broadcast mission.
• Ability to evaluate and manage financial information and budgets.
• Ability to lead and mentor a team. Set goals and hold yourself and others accountable for outcomes.
• Flexibility with scheduling needs and activities of the organization.
• Familiarity and competence with customer relationship management software applications.
• High degree of proficiency with Microsoft products and web-based applications.

Education and Experience

• Bachelor’s degree in Business, Marketing, Communications, or a related field; and
• 5-7 years of relevant experience; or
• An equivalent combination of education and experience 

Work Environment and Physical Demands 

Typical office environment for daily operations, and typical physical demands required in an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Participation or attendance may be requested occasionally at events during evenings and on weekends.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. These may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed and should not be construed as a complete list of all responsibilities, duties and skills required of employees in this position. This job description does not constitute a contract for employment.

Please send your resume to Vincent Persichetti to apply.